Hotel Sierra Resort Hakuba

APAC Hotels & Resorts
Hakuba
Hotel Sierra Resort Hakuba
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Hotel Sierra Resort Hakuba | Hakuba | Japan

399-9301 Nagano, Hakuba, Mizubasho Onsen, Japan

About this propertyComfortable Accommodations: Hotel Sierra Resort Hakuba in Hakuba offers family rooms with air-conditioning, private bathrooms, and balconies. Each room includes a refrigerator, TV, and free toiletries.

Relaxing Facilities: Guests can enjoy a hot spring bath, open-air bath, terrace, and seasonal outdoor swimming pool. Additional amenities include a hot tub, sauna, and free WiFi throughout the property.

Dining Experience: The family-friendly restaurant serves Chinese and French cuisines with vegetarian options. A buffet breakfast is available each morning.

Activities and Location: Located 71 km from Matsumoto Airport, the resort is near Tsugaike Kogen Ski Area (3 km) and Happo-One Ski Resort (6 km). Guests appreciate the attentive staff and beautiful garden.Distance in property description is calculated using © OpenStreetMap

See Photos for Hotel Sierra Resort Hakuba (45)

Review score

Based on 70 reviews

Facilities

9.3

Cleanliness

9.5

Comfort

9.4

Value for money

8.9

Location

8.5

Total

Free WiFi

7.5

Room choices in Hotel Sierra Resort Hakuba

Grand Twin Room

Grand Double Room

X 4

Junior Suite

X 3

Triple Room

X 6

Family Suite

X 6

Family Suite Concept Room

Executive Suite

Executive Suite Concept Room

Services

Internet	WiFi is available in all areas and is free of charge.
Parking	Free private parking is possible on site (reservation is not needed).
Bathroom	Toilet paper, Towels, Bidet, Slippers, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
View	View
Outdoors	Terrace, Garden
Kitchen	Electric kettle, Refrigerator
Ski	Ski equipment hire on site, Ski storage
Activities	Canoeing Additional charge, Darts, Karaoke Additional charge, Table tennis, Billiards, Skiing Off-site, Fishing Additional charge
Media & Technology	Flat-screen TV, Telephone
Food & Drink	Kid meals Additional charge, Special diet menus (on request), Restaurant
Reception services	Concierge service, Luggage storage, 24-hour front desk
Entertainment and family services	Kids' outdoor play equipment
Cleaning services	Daily housekeeping, Laundry
Business facilities	Fax/photocopying, Meeting/banquet facilities Additional charge
Safety & security	Safety deposit box
General	Shuttle service, Shared lounge/TV area, Vending machine (drinks), Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Heating, Chapel/shrine, Lift, Family rooms, Non-smoking rooms
Outdoor swimming poolFree!	Seasonal
Wellness	Foot bath, Public Bath, Open-air bath, Hot spring bath, Massage Additional charge
Languages spoken	English, Japanese

Conditions

Check-in	From 15:00 to 00:00
Check-out	From 06:00 to 10:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children of any age are welcome.
No age restriction	There is no age requirement for check-in
Pets	Pets are not allowed.
Accepted payment methods	Cash Hotel Sierra Resort Hakuba accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Frequently asked questions about Hotel Sierra Resort Hakuba

How does the best price guarantee work?

If you find a lower rate for this establishment on another website, hurry up and contact our customer service team, through our contact from, in the page's 'Contact' tab.

Is WiFi available at Hotel Sierra Resort Hakuba?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hotel Sierra Resort Hakuba?

Free private parking is possible on site (reservation is not needed).

What are the outdoor activities at Hotel Sierra Resort Hakuba

Terrace, Garden

What languages are spoken at Hotel Sierra Resort Hakuba?

English, Japanese

What are the general services offered at Hotel Sierra Resort Hakuba?

Shuttle service, Shared lounge/TV area, Vending machine (drinks), Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Heating, Chapel/shrine, Lift, Family rooms, Non-smoking rooms

Are pets allowed at Hotel Sierra Resort Hakuba?

Pets are not allowed.

What is the check-in time at Hotel Sierra Resort Hakuba?

From 15:00 to 00:00

What is the check-out time at Hotel Sierra Resort Hakuba?

From 06:00 to 10:00

100% real reviews of Hotel Sierra Resort Hakuba

Check the opinions of our clients

Australia

Suzanne

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

It’s a really nice place to stay and we’d stay there again, but will definitely hire a car next time.

We had a nice room, lovely outlook, comfortable large bed, private onsen, what more could you want other than a car. Everything about our stay was great, but the hotel a little remote, so didn’t venture out at night due to the limited bus service. We used the local bus service to go skiing which worked well. The restaurant at the hotel was expensive, but they made up for it by offering complimentary hot food like miso soup and chicken curry and rice between 12-4pm, then complimentary drinks and snacks in the evening.

Hong Kong

James

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Wonderful

Ski

No room service

Australia

Lev

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Great experience - highly recommend

Absolutely top notch experience. We were kept happy 24/7 - snacks available all day, a few fantastic onsen options (private / public), resort’s shuttle bus to get around, helpful and knowledgeable staff, clean rooms with high quality daily service

Once piece of constructive feedback - early morning transportation can be a challenge. Advice to staff is to warn people to order scheduled early morning pickups on the departure date as the rest of the itinerary can be at risk

Singapore

Wendy

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Good!

Room was spacious and clean Dinner was good Love the "happy hour"!

Breakfast was a little disappointing. Shuttle services to the ski places. There were limited buses.

Singapore

Wan

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Amazing stay. Would definitely come back!

Love the scenery, onsen and complimentary drinks and food provided.

None

China

David

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Happy family time at Hakuba ski station

- general feeling quite nice, with snacks/tea room near lobby when back from ski - hotel generally very clean, - onsen quite nice, - food quality, - good choice for breakfast, and not too crowdy, making the breakfast general feeling being relax - ski/material rental at hotel is very convenient, including hotel lockers

- hotel employees not too flexible at first, but then when trying again, there is still some degrees of flexibility which is possible, for late dinner booking or basic foods delivered to room for example. - 2 dinner sets available(+ limited but nice a la carte), 1x chinese set, 1x french set, with limited availability per time frame; alternatively consider taking a taxi for a dinner downtown hakuba. - onsen direction(west side one) not clear in the hotel; I recommend the hotel to add some marking for the west side one - the outside terrace walk is icy by evening/night and there is no safety carpet everywhere; I therefore recommend hotel to improve for it(safety first !) as I did fall on my back; got very lucky not to land at emergency - city bus shuttle to ski stations is great to stop at hotel; just; it is very crowdy, so depending on your budget, you may prefer taking a taxi instead (also everyday need to register with QR code including email address and other info; little time consuming and complicated for just taking a shuttle bus) - if possible, I recommend hotel to keep the pool/dart room open later than in the afternoon as most people go to ski day time during winter, so have no time to enjoy it during the stay(especially with kids). - last but not least, loosing 1x room key (simple room card) cost 3000JPY ! i recommend hotel to find a way keeping the price cheaper; please understand that people do not voluntarily loose the room card(especially can happen for kids).

Australia

Jeff

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Good location, facilities and staff very helpful

Food options fantastic both breakfast and dinners Free wine and afternoon snacks and facilities were good including Onsen.

Rooms dated and could use an upgrade

Thailand

Benchaporn

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

A perfect beautiful place. I wish I could stay longer

All facilities and staff service are wonderful

Nothing

United States of America

Gina

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Exceptional

Beautiful location and resort. Breakfast was good with lots of variety to choose from. The onsens were amazing.

Food options. Main restaurant seems to be fully booked each time we asked for a reservation. Nobody told us about the new Chinese restaurant. Wasn't always easy to get a taxi to take us downtown and even then, restaurants are fully booked.

Australia

Betty

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

I would definitely visit again and stay longer next time!

Amazing service, location, food!

Singapore

Li

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Exceptional

The staff, especially Mayu is exceptional. She knows her stuff and is very helpful. There are services and food offered free. The coffee milk after onsen is very welcomed. You can take free shuttle to town for food if you do not want to eat in hotel. There is ski rental onsite. You need not go elsewhere to rent ski. The hotel is a bus stop for the hakuba valley shuttle. Very convenient to go to the aki slopes even if you do not drive.

Nothing.

United States

Hines

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Excellent spot in Hakuba!

Close to excellent skiing. Helpful staff. Great private onsens to reserve. Excellent breakfast buffet and apris ski snacks. Very nice lounge. Outstanding French restaurant on site.

Ski rental stuff very sparse.

Indonesia

Alice

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

we love the stay. the onsen, free snacks and drinks are remarkable

They really do services with warmest heart

United States of America

Helen

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Very Good

No direct access to ski slopes

Singapore

Yung

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Excellent location with super friendly/helpful and efficient staff!

the location, the facilities, the excellent staff especially Mr James from Canada!

it would be helpful if the front desk staff could speak English a bit better but it’s not a problem at all. also, if the breakfast could change a little. the menu was same and it got so boring after eating the same food all the time.

Canada

Leanne

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Loved our stay. Hopefully will be back some day

Free snacks and wine in the lounge for guests is wonderful after a day of skiing. All of the staff were extremely friendly and the room was well kept. The private Onsen opens up for booking at 3pm daily which was great!

Some of the reviews complain of the location. We rented a car and we thought the location was fabulous and away from some of the more boisterous parts of town. It’s a peaceful escape in the woods.

Australia

Lorenne

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Wonderful

Exceptional service - no request too small for the staff

A little bit out of town so you need to ensure you book transport

Thailand

Premjit

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Wonderful

The resort provides things to make our holiday joyful, we went with seniors and kids, while the kids enjoy skiing outside the senior relaxed themselves inside the resort with all days snack. In the evening, as a big family we enjoy ping pong, Onsen and all games!

Australia

Lincoln

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Will be back

Beautiful place with great facilities, staff were very friendly and helpful, breakfast was delicious. Shuttle buses were very helpful and drivers friendly. Onsen was fantastic after a day’s skiing.

Nothing

Singapore

Michelle

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Sierra Resort Hakuba

Comfortable stay

Spacious lounge and common facilities. We like the convenience of its own ski rental, the 4 private onsen and the free flow wine/ sake and light snacks. Oden is very good. Rooms are comfortable and spacious.

The wifi bandwidth is low and no Netflix in the room. I think the cleanup of the rooms could be better (removal of used cups, replenishing of tea bags, tidiness of the bed) although these are small complaints.

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Hotel Sierra Resort Hakuba ★★★★

FROM 53,00 (EUR €)

Online booking

Book as you like

Hotel Sierra Resort Hakuba | Hakuba | Japan

Hotel Sierra Resort Hakuba

See Photos for Hotel Sierra Resort Hakuba (45)

Room choices in Hotel Sierra Resort Hakuba

Services

Conditions

Frequently asked questions about Hotel Sierra Resort Hakuba

How does the best price guarantee work?

Is WiFi available at Hotel Sierra Resort Hakuba?

Is there free parking available at Hotel Sierra Resort Hakuba?

What are the outdoor activities at Hotel Sierra Resort Hakuba

What languages are spoken at Hotel Sierra Resort Hakuba?

What are the general services offered at Hotel Sierra Resort Hakuba?

Are pets allowed at Hotel Sierra Resort Hakuba?

What is the check-in time at Hotel Sierra Resort Hakuba?

What is the check-out time at Hotel Sierra Resort Hakuba?

100% real reviews of Hotel Sierra Resort Hakuba

Suzanne

James

Lev

Wendy

Wan

David

Jeff

Benchaporn

Gina

Betty

Li

Hines

Alice

Helen

Yung

Leanne

Lorenne

Premjit

Lincoln

Michelle

How can we help you?

- Hotel Sierra Resort Hakuba -